Shipping policy

SHIPPING POLICY

Destinations and Rates

Enter your delivery address at checkout to see whether we ship to your destination and which shipping options are available. Checkout displays any shipping charges before you place your order. Free shipping applies when an eligible offer is shown at checkout.

Delivery Estimates

The advertised delivery estimate for standard shipping is 5–10 business days where offered. If a different estimate is shown at checkout for your destination or selected shipping method, use that estimate. Business days exclude weekends and public holidays. Carrier delays, holidays, and customs clearance may affect delivery.

Orders may ship from a fulfillment location other than our business mailing address. We email tracking information when it becomes available. For orders containing both physical and digital products, any download or access instructions are provided separately from physical shipping updates.

Shipment Delays

If we cannot ship within the timeframe promised, or within 30 days after receiving a completed order when no shipment timeframe was stated, we will notify you and offer the choice to accept the delay or cancel the affected items for a full refund. If you do not agree to wait, we will cancel the unshipped items and issue a prompt refund.

International Orders

International orders may be subject to duties, import taxes, or customs fees. Check the shipping information and any charges shown at checkout for your destination. Where applicable, additional import charges that are not included at checkout may be collected by the carrier or local authorities.

Address Changes and Delivery Issues

Review your shipping address before placing your order. If you need to correct it, email support@avernair.com as soon as possible. Changes depend on whether the order has already been processed or shipped.

If your package is late, appears lost, or is marked delivered but you cannot find it, contact support@avernair.com with your order number so we can investigate and help resolve the issue.