Refund policy

RETURN AND REFUND POLICY

90-Day Money-Back Guarantee

You can request a return for a physical product purchased directly from Avernair within 90 days of delivery. You may try the product as intended before deciding whether to keep it. If it does not fit your seat or is not right for you, contact us to arrange a return for a refund.

How to Start a Return

Email support@avernair.com with your order number, the item you want to return, and the reason for the return. We will email you the correct return address, packing instructions, and any applicable shipping instructions. Wait for those instructions before sending your package. Our business mailing address is for correspondence.

Return Shipping

Avernair covers return shipping if the product does not fit your seat or if your item arrives damaged, defective, or incorrect. For other change-of-mind returns, you pay for tracked return shipping unless your order includes free returns or applicable law requires otherwise. We will confirm who pays for return shipping before you send the item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact support@avernair.com with your order number and a description of the issue. Photos may help us resolve it. We will arrange an appropriate remedy, which may include a replacement or a refund.

Refunds

Once we receive and review your return, we will email you about the outcome. For an approved return, we refund the amount paid for the returned item, including applicable taxes. We also refund original shipping charges when required by law or when the return is due to our error.

We normally issue refunds to the original payment method. After we issue a refund through Shopify Payments, your bank may take up to 10 business days to post it. If you have not received your refund after that period, email support@avernair.com with your order number.

Digital Products

If you cannot access a download, receive the wrong file, or find that the digital product does not match its description, email support@avernair.com. Any refund terms disclosed for that digital product at purchase and any rights under applicable law also apply.

Cancellation and Consumer Rights

To request cancellation before shipment, email support@avernair.com as soon as possible. If your order has already shipped, you can request a return under this policy.

This policy is in addition to any mandatory consumer rights. Where EU or UK distance-selling rules apply, eligible customers generally have 14 days after receiving goods to notify us of cancellation and another 14 days to return them. We refund standard outbound delivery charges where required. For digital content, any loss of a statutory cancellation right depends on the consent, acknowledgment, and confirmation required by applicable law.